Digital Services in Government: User-Friendliness, Collaboration, and Data-Driven Efficiency

27 January 2026

Digital Services in Government: User-Friendliness, Collaboration, and Data-Driven Efficiency

Bert Voorbraak
Chief Executive Officer
Flevum Community Government Government

Partners of this Event

About the Topic

During a Vision Dinner on January 27, we will bring together a select group of government leaders and senior decision-makers to discuss these themes. Bert Voorbraak, General Director at Logius, provides services to millions of Dutch citizens, including DigiD. He will kick off the evening with a keynote in which he shares his insights on how the government can make complex digital services understandable for citizens. In his presentation, Bert will highlight how internal collaboration and data sharing can help make processes more efficient and how insights from research and data can be used to continuously improve citizens’ digital experience.

Target Audience

Government leaders and senior decision-makers who want to improve digital service delivery, user experience and internal collaboration

CPD points | 2 points

Program

17:30 | Start of program (including presentation, discussion and 3-course dinner)
20:30 | End of formal program, opportunity for informal networking

Language: Dutch

Location

Restaurant Central Park, Voorburg

About the speaker

Bert Voorbraak

Bert Voorbraak

Chief Executive Officer

Bert has been working at Logius since February 2024, where he is committed to strengthening digital services such as DigiD for organizations with a public task, including healthcare. Prior to this, he held various strategic and operational roles at the Cadastre—where he also spoke in December 2023—and previously at Philips. He feels most at home at executive agencies, because from there he can deliver direct societal value. This responsibility sometimes requires extra attention, but it is precisely this dynamic and visibility that make his work meaningful and energizing for him.

More on the subject

The pressure on digital government continues to increase. Citizens expect smoothly functioning services like DigiD, consistent online experiences, and accessible interfaces. At the same time, there is a growing internal need to better share data, break down silos, and collaborate more efficiently. User-friendliness – both external and internal – thus becomes a strategic prerequisite for a future-proof digital government.

During a Vision Dinner on January 27, we will bring together a select group of government leaders and senior decision-makers to discuss these themes. Bert Voorbraak, General Director at Logius, provides services to millions of Dutch citizens, including DigiD. He will kick off the evening with a keynote in which he shares his insights on how the government can make complex digital services understandable for citizens. In his presentation, Bert will highlight how internal collaboration and data sharing can help make processes more efficient and how insights from research and data can be used to continuously improve citizens’ digital experience.

His presentation will serve as the kickstart for the interactive roundtable discussion in which you will explore with colleagues how digital efficiency, user-friendliness, and internal collaboration can be improved toward 2030. We cordially invite you to participate in this exclusive session and contribute your thoughts on the future of digital government.