With over 20 years of international experience, having lived and worked across multiple countries, Julie Franzese brings deep expertise in customer experience transformation. She partners with global organisations to rethink how they engage customers and deliver value, with a strong focus on leveraging technology to create more connected and human-centric experiences.

Julie will bring a perspective on how organisations can translate strategy into tangible customer outcomes, particularly when scaling across complex, global environments. Drawing on her strong background in telecom and digital transformation, she is passionate about turning customer engagement into seamless, high-impact journeys.

Julie combines industry insight with a pragmatic, results-driven approach and is recognised for her ability to navigate complexity, align business and technology priorities, and drive meaningful, data-led outcomes at scale.