Flevum Privacy Statement
Introduction
Flevum (“we,” “us,” or “our”) respects your privacy and is committed to protecting
your personal data. This privacy statement explains how we collect, use, store, and
protect the personal data of our members, visitors, and other business relations. It also
explains your rights under applicable privacy legislation, including the General Data Protection Regulation (GDPR).
1. Who we are
Flevum is located at:
Kommiezenlaan 32D, 3125 AN Schiedam
We are the controller for the processing of your personal data.
If you have any questions or comments about this privacy statement, please contact us
via:
corporate@flevum.nl
2. What personal data we collect
Members
– Contact details (first name, last name, gender, company name, title, position, e-
mail address, telephone number, industry)
– Information about event participation
– Optional: dietary requirements or allergies
– Invoicing and payment details (e.g., invoices, payments, and collections)
Business relations (non-members)
– Contact details (first name, last name, gender, company name, title, position, e-
mail address, telephone number, industry)
– Information about event participation
– Optional: dietary requirements or allergies
Website visitors
– Contact details provided via forms (name, position, telephone number, e-mail address)
– Content of your message or question
– Cookies and similar technologies (see section 10)
3. How we use your personal data
For members
We process your data to:
– Invite you to events organized by Flevum
– Provide relationship management, marketing, customer administration, and services
– Inform you about news, services, and products from Flevum
– Measure responses to marketing campaigns
– Manage customer and accounts receivable administration
– Maintain our Customer Relationship Management (CRM) system
For business relations (non-members)
We process your data to:
– Invite you to relevant events
– Provide relationship management and marketing communication
– Provide information about our products and services
– Maintain our Client Management System (CMS)
For website visitors
We process your data to:
– Respond to your questions and follow up on service requests
– Provide relationship management, send newsletters (if subscribed), and improve the
performance of our website
4. Legal basis for processing
We process your personal data on the basis of the following legal grounds:
– Performance of a contract: to provide our services to you
– Legal obligation: to comply with financial and fiscal regulations
– Legitimate interest: to efficiently conduct and improve our business operations
– Consent: in specific cases, such as sharing contact details with
event partners or processing dietary requirements
You can withdraw your consent at any time by contacting
corporate@flevum.nl.
5. Sharing your data
We only share your data when necessary and only with trusted
third parties who provide services to us, such as IT suppliers. These parties act as
processors under strict confidentiality and security obligations in
accordance with the GDPR.
Only authorized Flevum employees have direct access to your data.
If we organize an event with a partner, we may share your contact details with this
partner, but only with your prior consent.
We may provide data if required by law, for example, to the
Tax Authorities or judicial authorities.
If data is transferred outside the EEA, this will only happen under valid
safeguards such as the EU standard contractual clauses.
6. Retention period
Members and business relations
We retain your personal data for a maximum of two (2) years after your last contact with
us, unless a longer retention period is required by law or necessary for
legitimate business purposes. Dietary or allergy information will be deleted immediately after the
relevant event.
Website visitors
We retain data until your question is marked as ‘resolved’. If you
unsubscribe from our newsletter, your contact details will be deleted within four (4) weeks.
7. Data security
We take appropriate technical and organizational measures to
protect personal data against unauthorized access, loss, or misuse. Despite these efforts,
a security incident may occur that affects your privacy. In that case, we will
inform you in a timely manner and take measures to minimize the impact.
8. Your rights
Under the GDPR, you have the following rights:
– Right of access: request a copy of the personal data we have about you
– Rectification: have incorrect or incomplete data corrected
– Erasure (‘right to be forgotten’): have your personal data deleted
– Restriction: have the processing of your data (temporarily) restricted
– Data portability: request the transfer of your data to another organization
– Objection: object to the processing of your data on the basis of
legitimate interest or for marketing purposes
To exercise any of these rights, you can submit a written request (including
your name, address, and a redacted copy of your identity document) via
corporate@flevum.nl. You will receive a response within one month.
If you are dissatisfied with the way we handle your data, you can lodge a
complaint with the Dutch Data Protection Authority:
https://autoriteitpersoonsgegevens.nl/nl/zelfdoen/privacyrechten/klacht-over-
gebruik-persoonsgegevens
9. Newsletters and communication
We use contact details of members to:
– Send service messages
– Send newsletters and invitations to events
You can unsubscribe or adjust your preferences at any time via the link in our e-
mails or by contacting corporate@flevum.nl.
Non-members only receive such communication if they have given prior consent.
This consent is requested again every three (3) years.
10. Cookies
Our website uses cookies to improve your experience.
Types of cookies:
– Functional cookies: ensure that the website works properly and user preferences are
remembered
– Analytical cookies (Google Analytics): measure website traffic and usage. We have
limited the privacy impact by:
• Concluding a data processing agreement with Google
• Masking parts of your IP address
• Disabling data sharing and advertising features
• Not combining analysis data with other Google services
– Social media cookies: enable the sharing of content via LinkedIn, Twitter, or Facebook.
These cookies are only placed when you use the relevant share buttons.
Cookie management
You can manage or delete cookies via your browser settings. If you have previously
accepted cookies and want to withdraw this, you can delete them from your browser. You
can also continue to use our website without social media cookies.
11. Changes to this privacy statement
We may update this privacy statement from time to time. The most recent version
is always published on our website with the date of the last change. We advise
you to consult this statement regularly.
12. Our privacy principles
Flevum applies the following core principles when processing personal data:
– Transparency: clarity about the use of data
– Purpose limitation: only use data for the intended purpose
– Data minimization: only collect what is necessary
– Lawfulness: processing only on valid legal grounds
– Security: appropriate measures to protect personal data
– Respect: careful handling of privacy and facilitating your rights
Contact
corporate@flevum.nl
Flevum, Kommiezenlaan 32D, 3125 AN Schiedam