Sanne Zwinkels, Customer Service Director B2B at VodafoneZiggo, will demonstrate during this Vision Dinner how VodafoneZiggo leverages AI and data to better guide customers through complex B2B decision-making processes, and how customer insights are translated into scalable, human-centered CX solutions that work in practice. The keynote will mark the start of an in-depth peer discussion on scalability, decision-making, and organizing CX in complex B2B environments. More information about this session will follow.
Leaders in CX, Customer Insights, (Digital) Marketing and Customer Service
CPD points | 2 points
17:30 | Start of program (including presentation, discussion and 3-course dinner)
20:30 | End of formal program, opportunity for informal networking
Language: English
Restaurant de HFSLG, Bosch en Duin
Customer Service Director B2B
Sanne Zwinkels, Customer Service Director B2B at VodafoneZiggo, will demonstrate during this Vision Dinner how VodafoneZiggo leverages AI and data to better guide customers through complex B2B decision-making processes, and how customer insights are translated into scalable, human-centered CX solutions that work in practice. The keynote will mark the start of an in-depth peer discussion on scalability, decision-making, and organizing CX in complex B2B environments. More information about this session will follow.
