Executive session with Cognizant & Google Cloud | Becoming a Blue Dot organization in the age of AI

In the consumer sector, growth is no longer driven solely by products, channels, or campaigns, but by the extent to which organizations effectively respond to people’s needs at the moments that truly matter. As AI rapidly transforms the relationship between brands and consumers, organizations are rethinking how they recognize customer intent, align decision-making across teams, and respond with greater relevance and accuracy in real time.

During this exclusive executive event, hosted by Cognizant and Google Cloud, senior leaders from various consumer-facing sectors will come together to explore how organizations can evolve into “Blue Dot Organizations”: companies that consistently place the consumer at the center of every touchpoint, every function, and every decision.

The session will be led by David Womack, Head of Experience Transformation at Cognizant, and Rokesh Jankie, Customer Engineering Manager at Google Cloud. Joining as a guest speaker is Harpreet Sethi, Global Head of Technology at Unilever Food Solutions, to share his experiences in leveraging technology and AI for consumer-centric transformation at scale.

In addition to expert insights and interactive discussions, the afternoon is designed to facilitate valuable exchange between peers and senior executives. Topics to be covered include:

• How AI can assist in recognizing customer intent and responding to it across digital, physical, and service-oriented touchpoints
• How real-time signals can be utilized to better connect marketing, sales, operations, supply chain, and customer service
• Which data, AI, and organizational capabilities are required to operate as a truly consumer-centric organization
• Practical experiences with the adoption, transformation, and scaling of AI across the entire organization

Join fellow leaders in the fields of Customer Experience (CX), Marketing, Digital, AI, Data, and Innovation for an interactive discussion on the future of consumer insight and AI-driven decision-making.